Some years ago I ordered a multi tool set. It was difficult to start so I hardly used it in the first year. After that it was nothing but trouble until after buying a new carburettor it seemed to be working OK but after just two uses the crank shaft broke so it is now useless. Considering I have hardly used it I asked Eckman to replace it. Since then I have sent many letters to customer services and named directors. They have not even had the courtesy to reply. I also bought a sonic pest repellant, guess what? rats actually made a nest two meters from it. My letters about this have also been ignored. I am now going to our local trading standards officer to complain about this company.