I ordered some candle bulbs from this company. When they were delivered they did not have so much as a "fragile" label on, no special packaging, just boxes in a plastic bag. When I tried to open the bulbs it was obvious from the sound that some were broken. I got in touch with Eckman and the person I spoke to actually asked me to open the boxes, inspect the bulbs, empty out the broken glass, take a photograph and send them a scan to "prove" the damage. Unbelievable, no? I rang up and told them I clearly valued my hands more than they thought, at which point they said they would refund my credit card. But first I needed to sign a disclaimer form which they sent to me. I filled it in and signed it and sent it by post. Nothing. When I rang up they claimed to have never received the disclaimer. Fortunately I had taken a photocopy so I asked my daughter to scan it and it was sent again by email. I specifically asked that they acknowledge receipt of the second attempt to get the disclaimer back to them. Nothing. Eventually after a long interval the money was credited to my account. However, Eckman seem to not do anything they do not actually have to do and the words "customer service" and Eckman definitely should not be in the same sentence. I would never, never use them again. And I advise you to do the same.