I ordered an "Oakley drop arm window awning" as a gift for my husband. When he came to fit the awning, the instructions were incorrect, he had to buy additional bolts & washers to fit & worst of all, the canopy has a join in it that is not even in the middle, so it looks particularly odd. We wrote to Eckman to point out the problems. We would be happy to overlook the fixing issues so long as we could have a replacement canopy with either no join or at least a centre join. Stock answer was received in the reply offering to replace the complete item or a discount to keep what we have. I then telephoned customer services to say we would just be happy with a satisfactory replacement canopy. Even if we accept a complete replacement for the awning, Eckman cannot guarantee that the canopy will be any better & obviously the instructions & fixings will still be wrong! I will be taking the matter to Trading Standards but have to say that Eckman has an unacceptable attitude to customer service & I will certainly not use Eckman again.