Ordered a hedge trimmer online on 22,7,16 and paid in full. Expected an email informing me of a dispatch date but none came.After a few days I rang them, after being held in a queue for twenty mins, I was told that it had been dispatched and should be with me within 5 working days. It didn't arrive so rang again, waited in the queue again.This time told had problems with the ware house and only been dispatched that morning. I then asked for a tracking number and was given an incorrect one, phoned back again and given another-tracking number. Contacted Yodel who told me that they never picked up a parcel from Eckman, when I asked how come Eckman have a tracking number then, they told me they issue a tracking number when they are instructed to collect a parcel, but the parcel was never collected because it wasn't there! I then spent the next week phoning between yodel and Eckman to try and find the parcel, whilst Eckman did nothing but send a few emails! I eventually gave up and asked for a refund. I have since contacted trading standards and been told to try to get my money back through my bank with charge back. If any one out there is tempted to buy any thing through this company, please save your selves a lot of heartache and avoid this company like the plague that it is!