Good looking website. Absolutely dreadful service. Ordered a fork & trowel set on 16.12.15 (Ekcman advertising delivery for Xmas on anything ordered by 21st. One order confirmation email back then nothing at all. Emailed on 24th to ask what was going on. No reply. Tried to call several times but no ansaphone, just a BT(?) message saying "this number is unavailable". Sent second email to cancel the order. Still no reply by 29th so rang again. Was told that the item I ordered wasn't actually in stock when I ordered! No apology offered. The girl on the phone said that an email confirming it had been cancelled had been sent. I said nothing recieved and asked her to send it again (as yet still no email!). Timescale on refund? Huffily advised they will process it in a couple of days time. A company to avoid. Completely.