Big adverts, brilliant website, a disgrace of a company. My hedgecutter arrived late but that was only the start of the problem. A small fitting was missing so emailed the company twice but got no reply. Rang customer services and spoke to Samantha, who said she would look at. She followed up with an email telling me she would get the part sent out. Four weeks later, no part, no email. Rang customer support again, spoke to someone called Ashley who said they couldn't send an individual part but if I would like to try B&Q they would reimburse me! Other than that, he could not help me. What a joke. Having been assured the part would come, I had used the cutter, meaning I could not sent it back. Eckman have no interest in their customers once they have got their money. The after-sales service is among the worst I have ever experienced. There are other garden equipment specialists out there. Use them and avoid Ekman at all costs