Why oh Why didn't I read these reviews before purchasing an item from this company. This company is a complete shambles, they take your money but do not send the goods when you finally contact the customer service dept you are fobbed off with "its in packing dept" "its out of stock" "a new one is being sent to you" etc etc . I have been waiting 3 months for a garden strimmer and today 13/08/2015 I have cancelled the order and demanded my money back, their customer services dept stated it would take up to 5 working days for the money to be reinstated but I do not trust them at all. My advice to people thinking of using this company is DO NOT GO ANYWHERE NEAR THIS COMPANY.