Ordered: Milwaukee packout 15" tote On the website and my receipt it said my item will be within 1-2 days; 4-5 days forward- not a sign of my tote. Called them - first an employee said he will put me through to 'a lady who's dealing with all the online orders' and then hang up on me. Second call - managed to get through to the 'lady' in question, she casually says - ah yes, your order has been cancelled and we've refunded you the money. No email /text message or a call apologising or advising me of the above situation. She said 'sorry'...well 'lady who deals with all the online orders '- sometimes 'sorry' isn't enough. Joke of a company; I wouldn't recommend them to anybody. SUBSTANDARD SERVICE. AVOID