It was a real pleasure and an unexpected surprise to find a customer service rep as helpful as Joy Sears. I called before purchasing the online downloadable software to ask a couple of questions and your employee took the time to try and re-activate the MS office key I already had before assisting me in the purchase, download and activation of your product. I am an office manger myself, and can appreciate the outstanding performance of someone who represents their firm with confidence, full knowledge of the product and puts the consumer's needs first which often results in a long-term relationship. I am excited to share this most positive experience with everyone I know. Joy was quick to say that your whole team of customer service personnel are trained and encouraged to be friendly and accommodating. Going forward Easy Key Software will be my first stop when I have a software need. Thank you!