Warning - do NOT rent from this company! It may appear to be cheap when you book it but you will pay for it in the end! I had a bad experience at Stansted: 1. Took ages to be collected and got drenched in pouring rain as told to wait outside for courtesy bus. 2. Was given a large family car instead of a small car that I had reserved as they said they did not have any small cars available - I was on my own with no baggage and did not want to drive a huge car. 3. On returning car I was told there was a scratch on the windscreen which would have been very difficult to see at the time of my collecting the vehicle as it was pitch black and pouring with rain. I was charged a total of £125. I have no recollection of hearing anything strike the windscreen. 4. Staff in office were rude and unfriendly. 5. Car was old and had done 30 000 miles. I will always opt for one of the better companies at the rental village in future.