George Kevin Thorogood
Note if you see customer comments on Easirent's website every time a negative comment is posted two or three comments appear stating how good Easirent are. Strange that on other websites there are very few if any positive comments. I needed to hire a car for a visit to Dublin between Sunday 20 October and Wednesday 23rd October 2019. I was attracted to Easirent by their reasonable prices: they had two offers, one that appeared to cover all damages. However, when I arrived with my family at their offices near Dublin Airport I was told that unless I paid for extra cover I would be liable for any damages that may occur. I did think about taking a chance but the representative outlined the amount I would be expected to pay for just a minor problem. Reluctantly, I paid £142 on top of the hire price £48 but with the assurance I would not be charged for any damage should I be unlucky and be involved in an accident. I was also unhappy that the VW Passat that I had booked was not available nor an equivalent car. Again I reluctantly accepted a 7-seater. When checking the car the young lady who had taken my booking emphasised how as the car was almost brand new there were unlike to be any damage on the car. When I returned the car on Wednesday the same young lady came out to check the car. With amazing speed and a lack of subtlety she immediately noted scruff marks on the mirror on the passenger door. I remonstrated as I knew I was not responsible for these marks. The car had been parked in a spaces private car park and we had only driven the car once on a medium journey outside Dublin. She reassured me that as I had paid the extra insurance I would not be charged for any damage. All she required was my signature on an internal form. Once I signed she added casually that I would be charged 70 euros for ‘admin charges’. When I asked for an explanation she said the ‘new damage’ would have to be put on the system and this would cost 70 euros. I replied that I was being charge for ‘damage’ that I was not responsible for. Her reply was to wave the form I had just signed. My querying of being charged 70 euros for damages were met with her replying ad nauseam that I was not being charged for damage but for administrative charges. From reading other customers’ experience of Easirent Car Hire I realise that I am not the first to be the victim of this outrageous scam. I have sent an email asking for my 70 euros back. as yet I have not received a receipt for this ‘admin charge’ as promised. I feel I have beed the victim of a well-used scam
4 years ago
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Easirent has a 1.3 average rating from 1,031 reviews

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