Michael
DO NOT RENT FROM THIS COMPANY. YOU WILL REGRET IT! I unfortunately got taken to Easirent from a 3rd party comparison site. This company is awful! When booking online everything seems normal. The price is only a couple of £s cheaper nothing to jump up about and its simple to book and rent. I've rented cars many times from many of the bigger places, I just didn't know this one as I booked it through carrentals.com who I didn't know at the time are a comparison site for rentals. This company HIDES inside their T&C. SERIOUSLY. When I arrived at eastleigh I had to wait over 40minutes for a pickup when it was said 15minutes. When I arrived the company only takes CREDIT CARDS! Because I paid through carrentals with a DEBIT CARD, they said that they aren't able to take out their deposit of £1600! (£1500 for cover and weirdly £100 for fuel... other car rental places have the £1500 including fuel). Not only this but they want to take the £1600 out of your account AND THEY HOLD ONTO THIS AMOUNT FOR 30DAYS! PRETTY EXCESSIVE FOR THE AMOUNT OF MONEY TO HOLD... the normal car rentals accept debit cards and will charge a deposit normally £300-£500 (much more manageable and you get it back within 7 DAYS!) BUT AS I PAID WITH A DEBIT CARD they said I have to take out full cover that would cost me an ADDITIONAL AMOUNT of £130 on top of my already paid car rental. NOTHING MENTIONED DURING BOOKING! I'm sure from a legal stand point if there is such a drastic difference with the way in which a payment is handled there should LEGALLY be a forewarning to be sure the customer knows, hiding this info in T&C with such a drastic difference I'm sure is ILLEGAL. I did have a credit card on me but my allowance was no where near £1600. and I'm sure holding onto funds for 30 days incurs further charges from the credit card company. Maybe I should have read their T&C, I would have NEVER of booked it, if I had of known about all of this backward methods of coning people. I WAS NOT GOING TO PAY FOR THE FULL COVER. SO NO CAR AND NO MONEY BACK. WASTE OF TIME. one last unusual thing, when they were mentioning about the additional £100 for fuel deposit, they mentioned that I need to keep the receipt and hand it to them. I have no idea why, as these are my own expenses and a company should not be asking for them to be handed over. As any normal rental place can check fuel miles and simply make a note of what it was before and then check it after being dropped off. I've never been asked to keep these and certainly not EVER been asked to hand them over. Are they trying to put these expenses against the business for TAX purposes... very WEIRD... BOTTOM LINE, JUST BOOK DIRECT WITH A KNOWN CAR RENTAL THE OBVIOUS BIG ONES, at least you can pay like a normal person with a debit card and not have HUGE funds held for excessive amount of time or run into this issue
4 years ago
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Easirent has a 1.3 average rating from 1,030 reviews

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