I have rented with Eaisrent on a pretty much monthly basis over the last 2 years. In this time I had 2 damages to the vehicles I rented. The first one was damage to the rear bumper, which was inflicted over night whilst the car was parked, the other were 2 stone chips to the windscreen (baring in mind this is not covered by their insurance). On both occasions the team at Stansted were very cooperative and helpful, eventhough I had my own insurance which replaces ones excess in such cases. Having read through the reviews I find it quite disturbing on how people rent their cars. Does no one ever read the small print? All costs are in the T's and C's. If you rent through easirent directly online you can even chat to them online if you have any questions, if you book within their working hours. As for turning up late, their T&C's state that they can and will rent out your car if you are late, I believe from 15min late they reserve the right to rent your booking. Happened to me once after my flight was delayed due to Mr Trumps plane being late at Stansted. - such is life I suppose. I have on other occasions called in just before they close the office and still was picked up and given my car. I cannot fault them at Stansted and the Heathrow guys were good also Yeah you have to wait for the driver to come and pick you up, and it can take 20min... at least they offer this service. What I dont understand is how they can keep their head over water these days with their rentals being so cheap.... Got my next rental with them on the weekend... looking forward to it.