1. HIDDEN COSTS They forgot to mention if I do Not have a credit card that will cost an additional 20£ just to start with for the insurance. We found out this when we collected the vehicle. 2. EMPTY FUEL TANK We received the vehicle with an empty fuel tank and an advice: "If I was you I would go from here straight to a station! But you can bring it back with an empty tank if you DARE!" Obviously they are trying to scare people and make them put too much fuel in so they can use it after for their own purposes. 3. TOOK MONEY OF MY ACCOUNT We got a penalty (40£) for bridge crossing, which was a misunderstanding. Esirent took money off from my account immediately (55£ so 15 more than the penalty would have been). Then they refused to acknowledge that they have received the confirmation letter about the cancellation of the penalty.