The grass looks great but unfortunately their customer service leaves a lot to be desired so I cannot give more than 3 stars. The people who installed the grass left the garden and surrounding area in a filthy state with a trail of sand. Our brand new BBQ, bike shed and windows were left covered in a layer of debris and I had to clean up after them and arrange a window cleaner. There were also nails left in one of the flowerbeds. I've informed the company and given them ample opportunity to respond but they have failed to do so, having chased a few times. I didn't want to write this review and wanted to give an opportunity to make things right but they have left me no choice with their lack of response. Furthermore, I appreciate that we're in unprecedented times during COVID-19 but nobody called to tell me that my installation was cancelled due to lockdown, or when indeed they were operating "business as usual" and able to start installations again. I had to chase to find out both pieces of information and rearrange installation. Having already paid a 50% deposit upfront it felt a bit like they thought they were doing me a favour! Lastly, there was no handover or information about how to care for the grass. Having spent £3k+ on what is sold as a premium product I find this really disappointing.