They are rude, unprofessional, and have terrible customer support.
Here is a message I received from them:
New message from: etwist_shop (238,468RedShooting Star)
The item was shipped on the 10th, it just doesn't get scanned at the international mail center until it arrives there, why would we print the label and keep it for 5 days? Idiot.
Kind Regards,
Oliver
eTwist Support
Do NOT waste your time and money with them!
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