I own the micro machine and have been making badges and mirrors with ease. The equipment is easy and very straightforward to use. Technical support is available through the use of 'how to' videos are accessed via the web site and on You Tube. The videos are clear to understand, short but concise. When I recently made an error in my repeat order for components, customer service was very accommodating and courteous in accepting an exchange promptly and efficiently. Overall I am very happy with e-badges quality of products and customer care and will continue my custom with them for many years to come! 😊