Abysmal attitude towards customers and unwillingness to rectify their mistakes. Following a delivery rescheduling to my work address, they failed to offer the next working day as advertised despite the fact that it was still the morning. Then they failed to deliver the package as they sent it to the wrong depot and with a complete failure to notify me. Of course these people don’t want to face all of their disgruntled customers, therefore try their best to divert you away from the telephone. After a lengthy discussion over their online chat facility, they finally refused to do absolutely nothing to get my passport to me sooner. In addition to this their tracking system is confusing and next to useless, therefore I must now blindly hope that their next attempt at delivery will be successful. I was so frustrated by this company that I decided to do some further digging online, which uncovered a plethora of horrifying information about their complete disregard towards customers, drivers being paid less than minimum wage through a loophole where they are declared as self employed, articles discussing financial recovery plans for a company haemorrhaging millions and Glassdoor reviews exposing a pitiful attitude towards their staff. This is a company that will not even consider lifting a finger to rectify a mistake caused by their own incompetence for the benefit of the customer, yet finds it perfectly acceptable to fine a member of staff an entire weeks wage for making a mistake. Its scandalous and damn right unacceptable behaviour, I am amazed that they are still in business.