Spent thousands on a log cabin. Was promised free double glazing on their website when you enter a code at check-out. Cabin arrived with single glazing. We complained, and they say "You checked the single glazing option". Which we didn't. Absolutely did not. But EVEN IF WE DID, why would we then type the FREE DOUBLE GLAZING code?! Was told they would take a deposit, which was about 1/3 of the total cost, BEFORE they delivered the cabin, and take the rest of the money AFTER. They took ALL OF THE MONEY AT ONCE. Thank God we had enough in the account without it going into the overdraft. The "customer service" (You can't honestly call it that.) is AWFUL. Rude and dismissive by email. Unhelpful on the phone. As everyone else on here has said, ************ DO NOT BUY FROM THIS COMPANY.**************** My parents are pensioners, looking for a stressfree log cabin and they've been completely ripped off here, set back in time and hasseled with the task of trying to sort this out.