The lady who handled our insurance enquiry, Sophie Wilson, was so genuinely pleasant, friendly and helpful and also so patient, over the weeks that we were in contact. She backed everything up with written explanations and was always there when I needed to speak to her either over the phone or by email. She was very knowledgeable and on every occasion had the answers at her fingertips. The quotations Sophie found for us were also excellent and very competitive. It really was a genuine pleasure doing business with this company and I will definitely be recommending them to others. Regarding the question “How would you rate the customer service you received?”, I would like to give 5 stars but this would not register when I tried to click on the stars.