A great service at the beginning of the process and Josh was very professional throughout most of the experience. Once approved for my product I had a query that I wanted to discuss further, understanding that there may not be anything that he could do to rectify it, but I felt that my point wasn't being heard and that instead of listening, I was just being talked over and it felt as if I was being hurried off the phone. My simple query became quite a big frustration when it didn't need to be. The biggest frustration came when Josh tried to relate to a situation I'd been in 2+ years ago, but instead of empathising, which I think was his intention, he completely insulted me and left me feeling that his initial great service was nothing more than a way of getting me to use the company rather than going direct to insurers myself.