Bought a bed from dreams, paid extra for delivery on a date that we would be in. My husband started putting the bed together and realised the bed doesn’t fit right, don’t know how it’s past quality goods standard. Husband up to ask for a new one, was told we had to wait an extra 10 days.... which means sleeping on the mattress on the floor (he explained he suffers from bad back) did nothing only say sorry. I rang up got a 10% refunded back. Decided we would down grade to a double, and was told we would get £100 back as that was the price difference from double to king. We won’t receive this refund until the exchange has happened and even after the exchanges we could be waiting upto 3-5 working days. So In theory we have had all this over last two weeks for a double bed to be not compensated or refunded the delievery fee. Totally useless. No help what so ever. Wouldn’t recommend this company. Definitely won’t be buying from here again!