Beware of Reading Depot Beware of Reading Depot, you have been warned. If your parcel is routed via the Reading depot for delivery to you, and you receive a one hour time slot, don’t expect to get your delivery. My last two ‘Next Day’ parcels took 3 days and 2 days to arrive. On both occasions I had a one hour time slot, the parcels did not arrive when programmed, and DPD website stated ‘ No one on to sign and card left with a card number’, This is absolute LIES, as I have video evidence that no DPD driver visited my house. I have emailed Ms Sinead Croke, Director of Customer Experience, who was too busy to deal with this mater and passed me to her Executive Office. After many many emails with the Executive Office and conversations with Reading Depot ‘Quality Manager’ the same thing happened on my next delivery. No one involved with the Reading Depot cares about Customer Satisfaction. My advice if buying on line is to avoid delivery’s by DPD. I shall be asking my suppliers not to send any items by this company. DPD offer no compensation for late delivery, When you have payed premium for next day. As others have mentioned, Ms Croke, in a recorded message, asks you to be polite to customer services, but I can now understand why some customers are frustrated with their DPD experiences. Save yourself from aggregation and DON’T USE DPD via Reading Depot.