I would like to share a recent experience of your team member at DPD Customer Services (by recent I mean today about 5 mins ago). I have called to enquire about my parcel delivery, after 15-20 mins on hold trying to get through to a human being – and pretty “annoying” message from yourself saying about treating your staff politely and not abusing them. Well how can you assume everyone is abusive is beyond me and recording that type of a message pretty offensive to all other customers, that are not abusive! Never the less, I got through to someone who has been speaking in a manner, where I could not understand the word. Not because of their accent, but because he decided to recite in such fast manner, you could not get a word out of what he was saying. After I asked him twice to slow down, so I can understand what he was saying he continued to being all funny about it. He asked me for a parcel number, which I have given him but suddenly now he told me I am speaking too fast. Well he clearly couldn’t take his own doing, so he decided to tell me he won’t be speaking to me and hanged up! Unacceptable behaviour. I cannot give you his name even, as clearly I would not catch it in the manner he spoke to me. Attempt number two. Somehow I got through to customer services after about 3 mins this time, but have been put from one advisor to another – 3 times now! Yet no one is able to tell me where my parcel is. I am being put between imports, exports, local deliveries. Does anyone in DPD actually know what they are doing? Final advisor told me my parcel is still in Netherlands – why am I receiving messages from yourselves to advise it was du to be delivered to me today on 3rd of May after 12pm? I was now told over the phone that because parcel is coming from abroad, you cannot guarantee delivery and now to probably expect Tues /Wed! That is two weeks nearly since it was first dispatched! Firstly you are giving customers wrong information, why am I even wasting my time calling DPD trying to locate a parcel that was expected today – due to your own information system – sending me text message and same message online. Secondly why is DPD a one global company not got any decent communication system in place, and just ends up blaming the other DPD for all that has gone wrong, and won’t accept a liability (isn’t DPD UK, DPD Germany, DPD Poland etc etc same brand after all??) This company is nothing but stress and hassle. Each time I use DPD my parcels come late, not in time that is provided on the website, at times they got completely damaged, I get rude customer advisors over the phone, paying a lot of money for service that doesn’t get delivered yet you won’t accept any complaints nor financial responsibility. It’s disgusting, your company doesn’t represent any values . Quote taken from your website – “In addition, our team of people has the technology and information systems to provide a seamless service for you and your customers.” At which stage was my service seamless? It was never ever seamless! Nowhere online I can even find company values or customer promise, clearly because you would not be able to deliver on that promise (as per short above statement). Maybe it is actually time to invest in better infrastructure, stop over promising on services you can’t deliver, plan better and employ better people with actual standards and work ethic and telephone etiquette, rather than rude and clearly unhappy people.