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"Not woth even a start, bad service, customer service not helpful. I di order pick up and delivery next day by 12 (midday).. Firstly, the delivery did not come to pick up, texted to customer service, they offered me that I can drop off my parcel to dpd depot, I did dis with extra 40 pounds expense, as 19 parcels by taxi.. I drop off my parcels, at least 5 times i asked and all these times I was assured it will reach the place tomorrow on time, So i have relaxed, as those parcels had to be by tomorrow in place, as it was for charity who had to pick them up. But guess,, i was contacted parcels did not arrive, and parcels were delivered 4 days later on monday, as they do not work saturdays.. Because charity drivers were picking up on Friday I missed them, and had to organise another drivers, and it did cost me another 216 pounds.. 300 spent in total on all these parcels and because of DPD service fail.. I did request my refund, I was told, I can not to get because the service does not provide pick up service, which I did book on my order, then I did ask so I want the refund for the failing to deliver the parcels on time, so they said the delivery is not garanteed... How not guranteed if i chose next day by 12.. so they lie to customers, and when you want money back you wont get it, as they find these silly excuses, which is not written when you order your service.. so dissapointing.. As well have contacted dpd several times on live chat and customer help.. answer was same will look at the case and wait for another 3 days.. and no response.. they JUST DONT CARE ABOUT CUSTOMERS... THE WORST COMPANY TO DEAL WITH>>> NEVER AGAIN>> WAIST OF TIME, NERVES AND MONEY..."
Posted 5 months ago
DPD is rated 1.20 based on 1,724 reviews

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Alice, Customer Support