The one star is for Dan of Customer Services , who dealt with my complaint with courtesy and efficiency. I received notification of the one hour window, which is good, so was waiting at home for delivery. Then got message plus pic saying delivery been left in safe place. NOT my safe place. NOT my shed /greenhouse but definitely my parcel in pic! Spoke to Dan, who contacted driver who retrieved parcel from where he had left it and I met the said driver on the road. His excuse for leaving it in a completely different address was" I couldn't find 28 Orchard View so I left it at 26 Meadow View" Beggars belief!! I must point out that this parcel contained frozen food, box soggy and disintegrating. Very disappointed.