Hi, I would give zero stars if possible. Promised delivery on Friday afternoon, waited in all afternoon, no delivery, no contact. Strangely we were delivery number 91, and the driver didn't bother to contact us when he "couldn't find the address". Contacted customer services, driver had finished for the day at 4.30, no reply at depot. Promised next day delivery for yesterday, Monday, as no weekend delivery. Again no delivery, no email, no phone call. Contacted customer services again after another VERY long wait on the phone. Told item was back at depot "awaiting instructions". WHY?? Requested to speak to manager and was promised call first thing this morning. This did not happen. Rang DPD again, promised manager call back within 2 hours. This did not happen. Emailed them, no response. Contacted the retailer to tell them of saga. They emailed DPD and asked manager to ring me within an hour. Guess what? This did not happen. The DPD advisor told me that item will be delivered tomorrow. No idea of time, or whether to believe them. Have lost all faith in anything they say, but need the item urgently. Beyond frustrated at their utter lack of customer service.