Honestly what a complete joke of a service they offer. Ordered maternity clothing and picked up from stores all fine so far. Try to return via store and told when you order you can only post back. What?! They said it's clear when you order lts clearly not clear enough! And certainly nothing to suggest this AT ALL on the recipe that you receive with your order. The fact that the order receipts give you in store and post return with only clarifying "brands" and "collections" to be return by post. Who knew maternity wear was a brand or a collection, certainly was never made clear to me. I never want to shop in this shop ever again.