"The customer service answering length is appalling.
Kept getting replies saying that someone would answer my query in the next 4 days.
Almost a week later, doesn't answer my question about whether I can cancel - just does it anyway. After a week the items I wanted otherwise were no longer in stock and the ones that I could have had were now cancelled.
No point in informing them that I would have kept the original items as it would've taken another week to get through to them.
Sort it out DP."