Pia
Extremely disappointed with this service and the unhelpful, disorganised staff. I made an appointment for someone to take a look at my cooker today. I already had to wait three days for the appointment, but I decided to wait because Domex has good reviews and the guy I spoke to seemed friendly and competent. The day before my appointment, they called and changed the time. This was inconvenient, but I didn't have much of a choice at that point, so I rearranged my plans. The engineer then arrived an hour early, before I was actually home. He then said he couldn't park anywhere without a parking permit. I don't have a car or a parking permit, so I called up Hackney Council to ask about visitor vouchers - it turned out I would have to go and pick them up in person, which is a 40-minute journey each way and not something I have time to do today. They should have asked me about the parking situation 3 days ago when I first called to make the appointment. When I called again to sort this out, Domex refused to: a) Park in a pay and display area b) Try to come back outside restricted parking hours I am now left having taken half a day off work - in the middle of the day - with nothing to show for it, trying to frantically call other companies who can come and get it done at the last minute so I don't have to go the whole weekend with no cooker. I'm furious.
3 Helpful Report
Posted 4 years ago
Dear Pia,

Thank you for voicing you frustration, and firstly I'd like to apologize for the inconvenience cause.

I believe our Customer Services resolved your complaint very swiftly i.e. within an hour of your complaint and we are seeing your on a Saturday at no extra cost.

We NEVER refuse to park in Pay & Display bays, in fact that's 90% of the cases and the percentage of visit where there is no parking available within a reasonable distance is very very low.

We are about to include a script to advise customers at the point of booking that if no pay & display is available in reasonable proximity say 200 yards, we may have to re-arrange the visit. It is London and everyone who drives knows how much of an issue the parking is and trust you find our resolution adequate and satisfactory.

Finally, I hope the repair goes well and you have a healthily working appliance.

regards,

Domex
Posted 4 years ago
Dear Pia,

I can see that the repair to your hob has been completed and I trully hope despite the initial call out trouble with the parking, you are pleased with the outcome and the service overall. This repair (specific component that we replaced) is now guaranteed for 12 months for you for both the part and the labour, so we are here should need be it.

Finally thank for choosing Domex!

Regards,
Domex
Posted 4 years ago
Domex Appliance Services is rated 4.78 based on 830 reviews

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