Will never use again , awful ,frustrating , script phone service , 4 visits wrong parts , 5th appointment no show ,not informed, still not fixed , still no date for yet another visit , no refunds ,no apologies , disgusting attitude, mickey mouse outfit.
Posted 7 months ago
Dear Mrs Taylor,

We are sorry to see you being so frustrated and disappointed with our service which we understand if you have 3 visits for your repair and a long delay.

Your repair is under manufacturer's warranty and the parts list for your appliance was NOT up to date which meant an extra visit (1st part was wrong/not for your appliance version). Your part was out of stock in the UK and caused this long delay. It is disappointing for us too, however, working closely with the manufacturer helped us to get to the bottom of the problem, expedite the part and fix your appliance successfully.

When we received your part on the 11th of Dec and we offered you a visit next day on the 12th Dec 8-10am! In addition, we recognised that your journey was not great and we gave you a pack of descaler for your washing machine free of charge.

We've done everything we could but on this occasion we were let down by the spare part availability and on behalf of our partner and the manufacturer of your appliance LG, we are sorry! We truly hope you can give us another chance in future repair.

Kind Regards,

Graham R
Customer Experience Mananger
Posted 6 months ago
Domex Appliance Services is rated 4.79 based on 924 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial