Mrs Foster
The engineer came for the second time and again would not wait for the tumble dryer to finish the cycle. As I insisted that he does a proper check, he took one item (a pillowcase) out of a full wash and put it through the test for 20 minutes. Although even this one item came out damp he passed the appliance saying that his reader was showing the correct temperature, although this was only measured at the beginning of the cycle. He completely dismissed the possibility that the sensor could be faulty or whatever else. So he left me for the second time with the faulty appliance without even attempting any repair. The dryer still has to go through several cycles to get the clothes reasonably dry and then they have to be finished off on a clothes rack. That not only takes a lot of time but it costs a lot in terms of electricity too. I am very disappointed with the service, it was shallow and incomplete, two visits and nothing has been done so far. The engineer would not even give me a report but said I had to order it on the Internet and takes a few days to appear. We have since taken a video of going down to the basement to restart the machine when it stopped in mid-cycle again. This is the same recurrent problem which has not been resolved in multiple visits, it has not even been identified. Every callout means us taking time off work to meet an engineer who does not have enough time allocated to mend the appliance.
Posted 7 months ago
Dear Mrs Foster,

We are sorry to see you dissatisfied with our service.

On the first visit in September, our engineer had found the drier with excessively blocked condenser and lint filter which definitely prolongs the drying cycle and possibly even not drying fully. These blockages had then thoroughly been cleaned and appliance tested afterwards.

On the second visit (in November) It's important to mention that the Low Temperature Option had been selected which would have impacted the performance of the dryer i.e. take much longer to dry. Our engineer did also run the test cycle mentioned and was satisfied with the performance. He spend over 1 hour and a quarter on site.

We have done everything to complete this repair on behalf of Domestic & General. However, if you still think you have a problem and feel that our service was not up to your expectations, you could speak to D&G and ask them to allocate an alternative repair company.

Kind Regards,

Graham R.
Customer Experience Manager
Posted 7 months ago
Domex Appliance Services is rated 4.79 based on 921 reviews

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