Excellent service from the point of initiating the service request (online!) to getting the error sorted and appliance back in working condition. Prior to being referred to Domex, I spent 30 minutes with an ineffectual customer service rep for the equipment manufacturer. With Domex, I was able to instantly book a service online with visibility of available 3-hr slots - on Sunday evening. Monday morning I got a confirmation of the visit and a call from customer service (V) to confirm details and clarify the time of the visit. The service rep (S) called before reaching and showed ID. He was very thorough and checked everything with the machine before confirming the error and fixing it (faulty water pressure sensor). Very impressed overall and next time will just go direct to Domex.