Keep Million miles away from Domex appliance repair company The company does not even deserve 1star, engineer informed (after insisting on a constructive reply to what was wrong with my fridge) us at the time of inspection of the fridge that motor is cracked, and informed me that someone from their office would call me by 5pm or next day morning to update us with the repair. Neither they called me on the same day or the following day, I received a text message the next day stating "report has been submitted to Dometic and General" This is not quite the answer I was looking forward to, so I chased Domex with an update, at which point they informed me that Domestic and General has cancelled my policy and thus they are unable to repair the fridge. Of course, disappointed with their decision I asked for the repair report, so I can take this up with Samsung as the motor has 10 years warranty. The report obviously did not mention anything about motor being damaged, all it stated was "The appliance is BER as refrigerant system is blocked" By the way "BER" stands for Beyond Economical Repair. Furthermore, their customer service person informed me that there is also a gas leak from the fridge which they can not trace as it could be leaking from anywhere within the fridge, Shouldn't the engineer be warning us of this dangerous situation of a gas leak!!!. by the way gas leak fault is not even mentioned in the report.