Anonymous
>
Their service is very poor. I was falsely offered a service to purchase an insurance for my fridge freezer. I was told if they cant repair it, they would replace it. The engineer came to site to try and repair the fridge and broke it entirely. I was then told that I would need to go and buy a new one myself. at the time of buying the insurance I want told that the insurance wasnt with them direct, but with another company. their staff are very unhelpful. I would never recommend them to my worst nightmare, they are thieves. Stay away.
2 Helpful Report
Posted 2 years ago
Dear Julie-Anne,

Thankfully we could recognize your review after you rang to complain, which we are grateful for.

We have listened to the call and all agreed that it was not as you describe it above. We are very transparent and as part of the service plan that you took, the inspection visit had cost you NOTHING!

You did, however, mentioned in the initial call that Knowhow had been out and we all could see the damage their engineer had done to cause the failure of your fridge subsequently. It is disappointing you still blame us for "breaking your fridge".

We have stood up to what we promised you when taking the plan i.e. if we couldn't fix the first fault, we cancel the plan and you pay nothing!

We have reported to the plan provider, who empathize to your situation and decided to support you further.

One thing is certain, we've been transparent throughout and did nothing wrong and we are truly sorry to see that you feel this way and more importantly share misleading information.

Lastly, it's difficult to see how one is branded thief when one has NOT taken or stolen anything!

Regards,

Domex
Posted 2 years ago
Domex Appliance Services is rated 4.78 based on 826 reviews

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