These guys keep getting sent out by domestic and general to fix the various different issues that have begun to spring up on our very old washing machine, They always keep you informed about your booking and endeavour to reduce the wait time as much as possible, have never had to wait more than 3 days between reporting an issue and getting an engineer visit, even if first estimate has been longer Engineers are always polite and knowledgeable, they have never failed to identify and resolve the numerous and very different wear and tear related problems with my machine