Very happy with the engineers who were friendly, polite, helpful & got on with job straight away, talking me through what was wrong & how it worked (or, in this case, didn't); not so happy with our Miele appliance, which was just out of guarantee & irreparable!! The blow was slightly softened by the bill being half what we'd expected (from Miele), though ... It was very useful to know exactly when the engineers expected to arrive, & they offered to wear masks. Very pleasant, gently humorous people & I wouldn't hesitate to use them again if I had to - but hopefully our new appliance will last a little bit longer than this one did!!