My engineer had to visit twice. Both times he phoned before and made sure where he could park and to tell me he was 5 minutes away. He was very respectful at my property, using shoe coverings, mask and gloves. He was so polite , I couldn’t of asked for a better service. When he had to pull apart my machine to fix the issue, afterwards he completely tidied up and took away the recycling and rubbish. He disinfected the machine after too. Being I have an underlying condition and have been shielding in the past, I wasn’t feeling comfortable someone coming into my property as I’ve felt nervous about COVID of course, but I felt so at ease and did not feel I had to disinfect or clean anywhere after the visit. The perfect engineer in my eyes and would definitely 100% use Domex again! Domex also text before to let you know your appointment window and you can also keep checks on your engineers arrival in your 4 hour window time! Just so happy with the overall service!