The service from start to finish was excellent. It is easy to book an engineer at a time that is convenient for you so no waiting around all day in the dark. In the run up to the day, I received daily texts and on the day I was able to see an even shorter window of time for the eta. The engineer Tony fixed the issue and explained what had caused it in the first place. I offered to pay in cash thinking that payment by card was not possible but was pleasantly surprised that I could pay by card. Fingers crossed I do not need to call out again but I would definitely recommend this company to others.