Terrible, terrible, terrible, terrible. Came out to fix my machine under warranty, told me it was infested with mice (although I have proof that I did not have an infestation. What there may have been was remnants from an old infestation but it wasn't current). Never bothered to call me and tell me the job had been cancelled, just left me hanging on thinking that my repair was going ahead. Had to phone them up to be told the ridiculous news. Tried to say that the fault with my machine was caused by mice that I didn't have. Caused massive problems with my warranty company, which I am still dealing with now four months later trying to get a resolution. I would not bother with Domex, there are other repair companies out there that will do the job and give so much better customer service. Only use if being repaired under warranty.