I booked the job online but was able to speak to a customer care operative to clarify everything if needed. Both the booking and the phone call to customer care was quick and efficient. The charges were clearly stated and very reasonable allowing only for a diagnostic visit by the engineer who would then advise if any parts were needed and at what cost or the machine could be repaired without new parts. The charge for carrying out any repairs was very reasonable and is clearly shown when booking a job. The engineer was polite and knowledgeable he also arrived at within time specified at booking. The engineer carried out a diagnostic carefully and without fuss and advised me immediately to effect the necessary repair. This was done quickly and the payment was taken by an app on the engineer’s phone and a receipt provided immediately.