“Ordered an item as a Christmas present on the 2nd of December, still not received it, emailed them and asked what was going on, given the excuse of “ it’s our busiest period” blah blah blah was promised my order was going to be put to the front of the production line because of my long wait time. Still nothing, tried to check my order status online and it just says “order received delivery will be 7-9 days from dispatch” at this rate it will arrive after Christmas, so thanks a bunch. Really not happy with this, I am contemplating a refund and I’ll go to another company who can actually fulfill my order on time.”
“Amazing service! I am so impressed with the quick response I got from customer services, they resolved my problem via email so fast! The product is 100% worth what you pay, my mum was so happy with her dogsy pyjamas!! Thank you!”
“Amazing! Great product quality, fast delivery and wonderful customer service! I ordered a pyjamas set for my friend's birthday present - she recently lost one of her dogs and kept wishing she had more photos of him. I couldn't be happier with how they turned out and nor could she. I've also sent her this website as she wants to get more stuff! Thanks again! :)”
“I ordered a personalised dog cushion for a sick friend in Florida. I was worried it might not make it in time for her birthday. Annie @Dogsy really put some effort into keeping me up to date and chasing the order through. It was a pleasure, old fashioned customer service, you know, where they actually are bothered about your concerns. Top ratings.”
Hi Matt,
We are so happy that your friend got her cushion and hope that she loved it! We will pass your comments onto Annie and we are really please you had such a good experience with us.
Dogsy Team
“I ordered the air freshener as a gift to a friend. It come in good time and is of a fantastic quality. The face was cut out perfectly and the picture is very clear.
Thank you so much! Will definitely be buying more products!”
“Simply amazing service. Dont belive all the bad reviews. Ordered as a xmas present, slight delay with my order down to the xmas rush, communication was excellent and arrived in time.
Unfortunately the size came wrong, a quick message and my order was re done in super quick time and arrived correct. Great product, great customer service.”
We are so happy to hear you have received the experience we aim and pride on giving our customers. We hope to see you shopping with us again soon.
Thanks.
Dogsy Team
“I placed an order on 3rd December and received a confirmation email. I have now chased them 6 times via email, website, Instagram, telephone and no response to any of my enquiries. I received a tracking number 10 days ago, which is invalid.
This is my daughters main Christmas present and I’m concerned it won’t arrive in time. I’m a single parent and don’t have another £50 to go out and find something else!”
Hi,
We are so sorry that no one responded to you and were left with a disppointing experience with us. This is never what we aim to give our customers. If you could send us an email to woof@dogsy.co.uk and we can see how we can rectify this experience.
Thanks.
Dogsy Team
“Placed an order some time ago which went without problem. Item received and very good quality. Since placed an order 28/11 and despatch was confirmed on 29/11 ... I’m yet to receive my items (14/12) and have contacted them via email, Instagram and called numerous times (no answer). Royal Mail tracking number invalid and no response. Disgraceful!”
Hi Dan,
We are really sorry to hear you had such a disappointing experience with us. Please could you drop us an email to woof@dogsy.co.uk and we can see what we can do to rectify this experience.
Thanks.
Dogsy Team
“We sent in a picture of the dog we wanted on a Dogsy pillow.
The dog is gray and white. The pillow came very quickly, but when we
received it the pillow had so much yellow, brown and orange in it that
it didn't even look like the same dog.
I contacted them and sent the picture and a picture of the pillow, and was
told there was nothing they could do, that's what happens when they transfer
the picture to fabric. Very disappointed. I would not recommend this company to anyone.”
