It was easy to book a courier with Shiply. I found my subsequent contact with the courier difficult, because payment was asked for on collection whereas I had thought it was payment on delivery to me. We were communicating by text and I found his manner rude, and said so. We got over that, and the sofa was delivered but without 24 hours notice of delivery. If they tried to contact me, I did not receive the message, and when contacted by the driver we had to stay in and nearly miss a personal engagement. The driver may have called me earlier but I could not understand his English and had to end the call, thinking it was a sales call. Not brilliant service - I would suggest contacting the client by phone at all times rather than using text, and trying to remain polite however busy they are.