The party entertainer was a lovely young man but he struggled to keep the kids engaged throughout the party. It was difficult to understand all of what he was saying and the birthday boys were not kept at the centre of the party as much as I would have expected. I have been to parties by the company before but with a different entertainer who kept the kids engaged and under control at all times and this is why I booked with the company. Unfortunately the poor young man didn’t have enough presence to up hold the party at all times he seemed to struggle a little. That being said he was very friendly and approachable through out the party. Unfortunately it wasn’t a patch in previous parties from your company.
Helpful Report
Hi Nicola, thank you for your feedback. We appreciate and learn from both positive and constructive comments. We will of course be speaking to your entertainer, to discuss your comments and thoughts. We are genuinely disappointed and sorry to learn that you were unhappy this time with certain aspects of our service. Please feel free to contact our customer services team or our manager if you wanted to discuss your feedback on by calling 01245 401401 (option 3). Our office hours are 9am - 6pm Monday to Friday and 10am - 4pm Saturday. Kindest regards, DNA Kids
DNA Kids Parties is rated 4.88 based on 870 reviews

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