Saw a Phillips soundbar in a high Street chain. Came home undecided. Had a quick Google search online and found these guys (don't have a store in Liverpool so was not familiar with them) Had a look into a few reviews and at less that half price for a "grade A1" item I thought why not take a punt. I'm so glad I did. The box turned up well packaged, it was a bit of a tatty box and it had been previously opened as expected. This didn't bother me, I was expecting it to look ALOT worse! All items inside where pristine and accounted for. Set up the bar and it works perfectly. Next day service too. Excellent company and product. I will definitely be using again in the near future.