Having got extremely frustrated trying to extract all my documents from a faulty external hard drive I decided to fork out and get a professional company to help me out. I contacted Disk Doctor LABs who I found from a web search. I have to say they were great from the off! Very accommodating, offered me a good price (as I am retired) which I could afford, They arranged for my hard drive to be picked up (their cost) which happened the next day. They then tested the hard drive very quickly, and by the next day confirmed that they found and could retrieve my documents. Based on that I committed to them proceeding. Within a few days I got my hard drive back re formatted with access to all my lost documents. All through the process they regularly kept me updated. I am very please with their customer service and very happy with the results, would highly recommend, and will use again if unfortunately I need their help again.