"DO NOT BUY FROM DISCOUNT-ELECTRICAL, NO CUSTOMER SUPPORT/HELP
I bought some passive inferred lights that unfortunately once I had received them realized that they were the wrong items. Looking on the website I found that I may have to pay a restock fee to return the items as its business to business. I thought fine it’s my mistake.
But when I contacted Discount Electrical I was informed by their customer service team (Danny apparently the only person that works in this team) that he can’t give me a refund, only to exchange the items (would take up-to two weeks). Danny told me this over the phone with nothing being provided in email. I stated that this is very odd and that it is not mentioned on their website. I haven't yet received any reply from Danny with all correspondence being done over the phone.
Basically, several phone calls later (over several days) and Danny is no longer available and this issue has been passed over to management. I'm now going to have to wait until Monday for a decision.
I would strongly suggest that you do not purchase from this company if you want an honest service. I genuinely believe that if you have an issue with discount electrical it won’t be resolved and you'll never hear from them again.
These people will take your money and give you a terrible service in return"