Submitted my phone on 11 January 2020. Now I know Covid has been a problem but clearly not for a lot of people’s unlocks. It’s now 10 September, progress bar says 98 days, 12 hours, it’s been like that for a very long time. I get the same response, just slightly different wording every time I email, essentially once a month. Wording as in “we don’t want to keep our customers in the dark”, sounds like Eskom here in South Africa with load shedding, or “we’re chasing the imei”. Will do the same same as I did and email on the 14th of this month as I did last month. According to a calendar calculator, it’s been 169 working days for the UK. This is total working days excluding public holidays. It’s meant to take 90 working days. I’ve been waiting patiently for a very long time. I put this phone through over year ago and was told it couldn’t be be unlocked due to the so called “premium service” being unavailable as of yet and then put through my phone imei after the service was made available. If I knew this was going to take so long I would’ve just made a plan and bought a new phone. Unfortunately I wasted money and now I’m waiting on hopes and dreams. If I complain, I get offered discounts. I don’t need a discount on other phones as I have just this phone to be unlocked and can’t be bothered to ever use this service again. No doubt I’ll get a response that it’s been escalated blah blah blah and now my phone is as useful as a condom with a hole in it. I guess I could use it as a skipping stone. Just gotta make sure it I throw it right I guess. Or a paper weight but a phone I paid R5500 for a phone that I unfortunately made the mistake of buying without checking that it was unlocked, my stupid mistake and have lost count on how much money I’ve spent with this company just doesn’t seem worth it. Thanks for wasting my time and money guys. I won’t get a refund because that’s how the company operates, just discounts on services that I can’t use and that probably won’t work.......again