We purchased two sofas from the Droitwich Branch nearly two years ago.However and although we were thrilled with our purchases an issue developed which gave rise to making contact with the General Manager for assistance and redress. He initially sent out a representative to examine and appraise the condition immediately. After a brief and civilised approach to resolution by all concerned in this Issue the issue was handled in an extremely fair and honest way by the General Manager Matt Fereday. He arranged for and rectified the position with expediency in a friendly and totally gentlemanly manner in the shortest possible time.Service delivery was just excellent. . We have never been dealt with in such a dignified and understanding manner by a company like DFS. We are therefore totally happy and grateful for the help of this team and have no compunction in recommending DFS to anyone considering purchase from this Company, Thank you Matt Fereday we appreciate your help in this matter and will be back in the future. Happy Xmas from us to you. Ray and Ros Rodden