Awful customer service. The worst. I’ve never experienced this level of passive aggressiveness from a team of unorganised mess of CS who are rude even when they’re ultimately wrong. The cake did not arrive on the right date, and when returned, they refused to refund even though I provided tracking stating it’s been delivered. They kept insisting they did not receive anything. It took a whole month to convince these people that it has indeed been delivered according to the tracking. Had to bug the courier etc and finally they relented when courier provided the name of the person who received the returned cake on their side - one of theirs. So!!!? Absolutely rude and disgusting CS. Why do you treat your customers like this? Just say if you don’t want to refund at all.